Privacy Policy

Information we may collect

The information handled by an online casino depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is created or collected when you access the website, open an account, make transactions or communicate with support. We try to collect information that is relevant to the purpose for which it is used.

Contents

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, residential or contact details, username, account preferences and records of your communications with us. We may also collect information needed to confirm that an account belongs to the person using it and that the person is permitted to use the services.

Verification and compliance information

For verification, security and anti-fraud checks, we may request documents or other information that confirms identity, age, location or account ownership. This may include identity documents, address evidence, information about the source or purpose of transactions, and records of checks completed during the life of an account. We only ask for information that is reasonably required for the relevant check or obligation.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, wins, account balances and other account activity. Payment providers may process payment details on our behalf or independently. We may receive limited payment information, transaction references and status updates needed to process transactions, investigate errors, prevent misuse and maintain accurate records. We do not need to handle all payment card details ourselves.

Device, usage and cookie information

When you use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language, approximate location, pages viewed, links used, access times and information about how the website performs. Cookies and similar technologies may help remember settings, keep sessions secure, understand website usage and support relevant features.

How we use information

Personal information may be used for the following purposes. The exact use depends on the information involved, the service you request and the circumstances in which it was collected.

To create, operate and maintain your account and provide the website and casino services.
To process deposits, withdrawals and other transactions, and to keep accurate account records.
To verify identity, age, account ownership and eligibility to use the services.
To carry out security, anti-fraud, anti-money-laundering and responsible gaming checks where required.
To detect, investigate and prevent suspicious activity, unauthorised access, collusion, abuse or other attempts to misuse the website.
To provide customer support, respond to questions and resolve complaints, technical issues or transaction queries.
To personalise website features, remember preferences and improve the design, performance and reliability of the services.
To send service messages, including account, security, transaction and policy updates that are necessary for using the website.
To send marketing communications where permitted and where you have provided the required consent or another valid permission applies.
To meet applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
To establish, exercise or defend legal rights, protect the safety and security of users and the website, and manage business risks.

We may combine information from different interactions where this is reasonably necessary for account administration, security, support, compliance or service improvement. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing choices

You may be able to choose whether to receive promotional messages. You can usually unsubscribe by using the link in a marketing message or by contacting support. Even if you opt out of marketing, we may still send important non-promotional messages about your account, transactions, security, responsible gaming or changes to the services.

Sharing, storage and security

We may share information with service providers and professional partners that help operate the website and provide related services. Depending on the service, these parties may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, communications, customer support, analytics, security or legal and professional advice. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to comply with a lawful request, protect users or the website, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to an emergency, or protect legal rights. If the business or its services change ownership or structure, information may be transferred as part of that change, subject to appropriate handling requirements.

Information may be stored or processed using systems located in Australia or other countries, depending on the providers and technology used. Where information is handled by an overseas provider, reasonable steps should be taken to support appropriate protection and lawful processing. Different countries may have different privacy rules, but this does not remove the need to handle information responsibly.

Security and retention

We use reasonable administrative, technical and organisational measures to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and your privacy rights

Cookies

Cookies are small text files or similar technologies stored on your device when you visit a website. Some are necessary for core functions, such as account sign-in, session management, security and remembering choices. Others may help us understand website traffic, measure performance, improve features or remember preferences. Cookies may be set by the website or by service providers supporting particular functions.

You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and you may need to enter information again during a visit. Browser controls vary, so check the help or privacy section of your browser for instructions.

Exercising your data rights

Subject to applicable requirements and reasonable verification, you may ask to access the personal information held about you, request correction of information that is inaccurate or incomplete, request deletion of your data, or withdraw consent to marketing. Some requests may be limited where information must be retained for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes. If a request cannot be completed in full, we will aim to explain the reason.

To exercise these rights or ask a privacy question, contact support@freespinzcasino.online. Please describe your request clearly and provide enough information for us to identify the relevant account. For your protection, we may need to verify your identity before providing information or making changes. We aim to respond within a reasonable timeframe and may ask for clarification where necessary.

Updates and complaints

This Privacy Policy may be updated when our services, technology, practices or privacy requirements change. The current version will be made available on the website, and important changes may be communicated through appropriate account or service channels. If you have a concern about how your information has been handled, contact support@freespinzcasino.online so the matter can be reviewed and addressed.

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