Responsible Gaming

Freespinz Casino is committed to promoting safer and more responsible gambling. Gambling should be an entertaining leisure activity, not a way to make money, solve financial problems or cope with difficult emotions. Take time to understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other outcomes that cannot be controlled by a player. Past results do not predict future results, and a win is never due simply because you have been playing for a long time. Likewise, a losing run does not mean that a win is due. Each result is independent, and no strategy can guarantee a particular outcome.

Contents

Before you play, decide how much time and money you are comfortable spending. Treat this amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Once your planned amount has been used, stop playing. Do not increase your budget because of a loss, a near miss or the expectation that your luck will change.

Only gamble with disposable income, never money needed for rent, bills, food, education or other essential expenses.
Set a spending limit before you begin and keep to it.
Set a time limit and take regular breaks away from the screen.
Do not borrow money, use credit or sell belongings to fund gambling.
Keep gambling separate from important responsibilities and commitments.
Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
Remember that gambling outcomes are random and cannot be guaranteed or controlled.
Do not chase losses by increasing your bets or playing for longer than planned.

A budget is only useful when it is realistic and followed consistently. Consider recording your deposits, bets and losses so you have a clear view of your activity. Reviewing your gambling history can help you identify patterns that may otherwise be easy to overlook. If gambling is affecting your budget, relationships, work or wellbeing, stop and seek support.

Tools and personal limits

Freespinz Casino may provide account features designed to help players manage their gambling. Depending on the feature available to you, these may include deposit limits, wagering or loss limits, session reminders, time-outs and account exclusion. Read the information shown in your account carefully before choosing a setting.

Deposit and spending limits

A deposit limit can help control how much money you add during a selected period. Choose a limit before gambling and consider setting it at an amount lower than your maximum available budget. A limit should not be viewed as permission to spend the full amount. If you find yourself regularly reaching your limit, take a break and review whether gambling remains suitable for you.

Time-outs and account exclusion

A time-out can temporarily prevent or restrict access to gambling for a period you select or that is available through the account settings. Account exclusion is a stronger measure for anyone who wants to stop gambling for longer. If you request exclusion, do not create another account or use another person’s account to continue playing. We may take steps to apply account controls in accordance with our procedures and applicable requirements.

Taking a break

You do not need to wait until gambling has caused a serious problem before taking a break. A short pause can give you time to reflect on your habits and priorities. During a break, remove gambling applications or shortcuts, avoid gambling advertising where possible and spend time on activities that do not involve wagering. If you are finding it difficult to stop, consider speaking with a qualified support service.

Account settings and responsible gambling tools may have conditions, processing periods or other operational requirements. The options available and how they work are described within the relevant account area or service information. If you are unsure which option is appropriate, stop gambling and seek assistance before continuing.

Recognising signs of harm

Problem gambling can affect anyone, including people who have gambled for many years. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work or wellbeing. There is no shame in asking for help early.

Spending more time or money gambling than you intended.
Trying to win back money after a loss or increasing bet sizes to recover losses.
Feeling restless, irritable or anxious when trying to cut down or stop.
Hiding gambling activity, deposits, losses or account statements from others.
Borrowing money, missing bills or experiencing financial difficulty because of gambling.
Gambling during work, study, family time or other important activities.
Thinking about gambling frequently or feeling that gambling is difficult to control.
Using gambling to escape stress, sadness, loneliness or other emotional problems.
Arguing with family, friends or colleagues about gambling.
Continuing to gamble despite negative effects on relationships, health or responsibilities.

One sign does not necessarily mean that someone has a gambling disorder, but several signs together should be taken seriously. If gambling is no longer enjoyable, if you feel unable to stop or if it is causing harm, stop playing and seek confidential support. You can also speak with someone you trust and ask them to help you keep to a break or spending plan.

Protecting your account

Keep your login details private and do not allow another person to use your account. Use strong, unique account credentials and take care when using shared devices. Check your account activity and transaction history regularly. If you notice activity you do not recognise, stop using the account and contact the available customer support channel through the website.

Never use another person’s account, and do not allow anyone else to gamble through your account. Account sharing can create financial, privacy and verification risks and may affect the protections available to you. Parents and carers should also use appropriate device and payment controls to help prevent minors from accessing gambling services.

Getting help in Australia

If gambling is affecting you or someone close to you, support is available. Gambling Help Online provides information, counselling options and practical resources for people in Australia who are concerned about gambling. State and territory services may also offer free or confidential counselling and financial support. You can find current service information through official Australian health and community support websites.

If you are worried about your mental health, feel overwhelmed or are having thoughts of self-harm, seek urgent help from emergency services or a crisis support service in Australia. Gambling-related stress can feel intense, but you do not have to manage it alone. Speak to a health professional, counsellor, financial counsellor or trusted person as soon as possible.

Steps you can take now

Stop gambling and do not try to recover losses.
Use an available time-out, limit or account exclusion option.
Tell a trusted person what is happening and ask for practical support.
Contact a recognised gambling support or counselling service in your state or territory.
Review your finances and seek independent financial counselling if needed.
Remove access to gambling accounts and payment methods while you consider your next steps.
Replace gambling time with activities that support your health, relationships and daily responsibilities.

Freespinz Casino can provide information about the responsible gambling features available through your account and explain how to access the relevant settings. We cannot provide medical, psychological, legal or financial advice. For personalised help, contact an appropriately qualified professional or an Australian support service.

If you are under the legal gambling age, do not use this service. If you believe a minor has accessed an account, stop using the account and notify the website through the available support channel. Responsible gambling is a shared responsibility, and seeking help early is an important step towards protecting your finances, relationships and wellbeing.