Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Freespinz Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and accept these terms. If you do not agree, you should not use the website or its services.

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1. General terms and eligibility

These Terms & Conditions apply to the Freespinz Casino website, related services, games, promotions and account features, unless separate terms are provided for a particular product or offer. The terms should be read together with any applicable privacy, responsible gambling and promotional information published on the website. If a specific offer has additional conditions, those conditions will apply to that offer in addition to these general terms.

Contents

The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You must be at least 18 years old, or older if a higher minimum age applies under the law where you live. You must not access the website from a location where online gambling is prohibited or restricted. It is your responsibility to understand and comply with the laws that apply to you.

By registering or using the website, you confirm that the information you provide is accurate, current and complete. You must update your details if they change. You may only create and use an account for yourself. Accounts must not be opened on behalf of another person, operated by another person or used to hold funds for someone else.

You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
You must notify the operator promptly if you suspect that your account has been accessed or used without permission.
You must not sell, transfer, assign or otherwise give control of your account to another person.
You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
You must not use automated tools, bots, scripts or software intended to interfere with the website or gain an unfair advantage.

The operator may carry out identity, age, payment and security checks. You may be asked to provide documents or information before an account is activated, a transaction is processed or funds are released. Verification requests must be completed within the timeframe provided. If requested information is not supplied, or cannot be verified, access to some or all services may be restricted.

2. Accounts, deposits and withdrawals

One account per person is permitted unless the operator expressly agrees otherwise. Duplicate, linked or suspicious accounts may be reviewed and may be closed. Where more than one account appears to be connected to the same person, household, device, payment method or other relevant factor, the operator may take reasonable steps to protect the integrity of the service and investigate the activity.

You may only deposit using a payment method that belongs to you or that you are authorised to use. Deposits must not be made using a third party’s card, account or financial details. The operator may reject, reverse or investigate a transaction where ownership cannot be established or where the transaction appears unusual, unauthorised or unlawful.

You are responsible for checking transaction details before confirming a deposit or withdrawal. Payment methods may have their own terms, fees, processing requirements or availability restrictions. Banking and payment providers may also apply charges or delays outside the operator’s control. Any applicable transaction information should be reviewed on the website before you proceed.

Withdrawals may be subject to account verification, source-of-funds checks, payment method rules and any applicable promotional conditions. The operator may return funds to the original payment method where appropriate or use another permitted method. A withdrawal request does not remove the requirement to complete checks or comply with these terms.

You must not deposit funds for the purpose of chargeback abuse, payment fraud or avoiding applicable controls. If a payment is reversed, disputed or rejected, you remain responsible for the resulting amount and any reasonable costs connected with the issue. The operator may suspend account activity while a transaction or payment concern is investigated.

The operator may correct an obvious account, balance, game or transaction error. If an error results in an incorrect credit, win or payment, the relevant amount may be removed or recovered. You should notify the operator if you become aware of an error and should not knowingly use funds or credits that were added incorrectly.

3. Games, promotions and fair use

Games are provided for entertainment and may involve financial risk. Outcomes are determined by the relevant game systems and are not guaranteed. You should only wager money that you can afford to lose. Past results, previous wins or losses and game patterns do not guarantee a future outcome.

Promotions, bonuses, free spins and other incentives may be subject to separate offer terms. Those terms may explain eligibility, activation, expiry, wagering or playthrough requirements, game restrictions, maximum values, withdrawal rules and any other conditions. You should read the complete offer terms before accepting or using a promotion.

A promotion may be limited to eligible customers, accounts, games, payment methods or locations.
A customer may be limited to one promotion or reward where the offer terms say so.
Promotional balances and winnings may be subject to conditions before withdrawal.
The operator may cancel or amend an offer where there is a genuine error, technical issue, abuse or legal reason.
A promotion must not be used in a way that manipulates the offer, avoids its conditions or creates an unfair advantage.

You must use the website and games fairly. Prohibited conduct may include collusion, exploiting a technical fault, using prohibited software, manipulating results, creating multiple accounts to obtain an advantage, abusing a payment process or attempting to bypass account, location or responsible gambling controls. The operator may investigate suspected misuse and may suspend or close accounts where appropriate.

Where the operator identifies suspicious or irregular activity, it may withhold a transaction, cancel a promotion, void affected activity or take other action permitted by law and these terms. Any action will be considered in light of the available information, the seriousness of the conduct and the need to protect customers and the integrity of the service.

4. Responsible gambling, privacy and changes

Freespinz Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. You should set personal limits, take regular breaks and stop playing if gambling is causing concern. Do not gamble when you are distressed, under the influence of alcohol or unable to make clear decisions.

Set a budget before you play and do not exceed it.
Never chase losses or increase stakes to try to recover money.
Keep gambling separate from essential household spending.
Use available deposit, wagering, loss, session or time controls where offered.
Request a break or account exclusion if you need help managing your gambling.
Seek independent support from an appropriate Australian gambling support service if gambling is affecting you or someone close to you.

Privacy information explains how personal information may be collected, used, stored and disclosed when you use the website. Information may be required for account administration, identity checks, payments, fraud prevention, customer support, legal compliance and responsible gambling measures. By using the website, you acknowledge that personal information may be handled for these purposes in accordance with the applicable privacy information.

The operator may monitor, record and review activity on the website for security, compliance, service improvement and responsible gambling purposes. Communications may be sent in accordance with applicable preferences and legal requirements. You should ensure that the contact and account information provided by you remains accurate so that important notices can be received.

The website may contain links or services operated by third parties. The operator does not control every third-party website, payment service or external resource and is not responsible for content, availability, security or practices outside its control. Your use of a third-party service may be subject to that provider’s own terms and privacy information.

The operator may update these Terms & Conditions from time to time to reflect changes to the website, services, legal requirements, security practices or business operations. Updated terms will be published on the website with a revised date or other notice where appropriate. Continued use of the website after an update means that you accept the revised terms. If you do not agree with a change, you must stop using the website.

The operator may suspend, restrict or end access to the website or an account where it considers this necessary for security, verification, responsible gambling, legal compliance, suspected misuse, non-payment or a breach of these terms. Ending access does not remove rights or obligations that arose before closure, including obligations relating to outstanding transactions, investigations or unlawful conduct.

To the extent permitted by law, the website and its content are provided without guarantees that access will always be uninterrupted, error-free, secure or available on every device. The operator is not responsible for loss caused by events outside its reasonable control, including telecommunications failures, internet outages, software faults, cyber incidents, payment interruptions or other circumstances that cannot reasonably be prevented.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. These terms are intended to be interpreted in a practical and lawful manner.

If you have a question about these Terms & Conditions, account use, payments or a promotion, please use the available support or contact options shown on the website. You should keep a record of relevant transaction details and communications when raising an enquiry. These terms were last reviewed on the date shown on the website.